Apple SVC-16A - Apple Service Fundamentals Exam
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Total 57 questions
Question #11 (Topic: )
You must know the AppleCare name of an Intel iMac before performing which of the
following actions?
following actions?
A. Starting up from OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer: C
Question #12 (Topic: )
Which THREE of the following items are appropriate to use for ESD prevention?
A. Metal work surface
B. Power supply discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer: C,D,F
Question #13 (Topic: )
Which of the following tools is a quick system-level diagnostic test used to verify module
presence and sensor readings?
presence and sensor readings?
A. Apple Service Diagnostic (ASD)
B. Notebook Adapter Diagnostic (NAD)
C. MacResource Inspector (MRI)
D. Cooling System Diagnostic (CSD)
Answer: A
Question #14 (Topic: )
When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component
must be replaced with the speaker included in the Mid 2011 microphone kit?
must be replaced with the speaker included in the Mid 2011 microphone kit?
A. Left speaker
B. Right speaker
C. Thermal rubber gasket
D. Both left and right speaker
Answer: C
Question #15 (Topic: )
What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid
2012, have been triggered?
2012, have been triggered?
A. Red
B. Blue
C. White
D. Yellow
Answer: A
