Apple SVC-16A - Apple Service Fundamentals Exam
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Total 57 questions
Question #6 (Topic: )
Which diagnostic component of AST should be used to test image persistence issues on
internal IPS displays in Apple desktop and portable computers, using consistent testing
parameters?
internal IPS displays in Apple desktop and portable computers, using consistent testing
parameters?
A. IPT
B. MRI
C. VST
D. EFI
Answer: D
Question #7 (Topic: )
Which Mac mini listed below can use a USB 3devices at full speed?
A. Mac mini Server (Mid 2010)
B. Mac mini (Mid 2010)
C. Mac mini (Mid 2011)
D. Mac mini (Late 2012)
Answer: D
Question #8 (Topic: )
You must know the AppleCare name of an Intel iMac before performing which of the
following actions?
following actions?
A. Starting upfrom OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Answer: C
Question #9 (Topic: )
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that
two of the screws on the bottom case are damaged. There is no record of the computer
being repaired on a previous occasion. If the resolution to the issue requires that you
replace a part, how does your discovery of the stripped screws impact that repair?
two of the screws on the bottom case are damaged. There is no record of the computer
being repaired on a previous occasion. If the resolution to the issue requires that you
replace a part, how does your discovery of the stripped screws impact that repair?
A. You needto thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering withthe computer
C. Complete the set of three modification tests as specified in GSX prior to opening the computer
D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Answer: C
Question #10 (Topic: )
Which of the following is a valid electrical safety precaution when working on a computer or
display with exposed, potentially energized parts?
display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.
Answer: D
