Apple SVC-16A - Apple Service Fundamentals Exam
Page: 1 / 12
Total 57 questions
Question #1 (Topic: )
The Mac Pro (Late 2013) enclosure is made of the following polished material that must be
handled with care to avoid scratching:
handled with care to avoid scratching:
A. plastic
B. acrylic
C. titanium
D. aluminum
Answer: D
Question #2 (Topic: )
Which of the following components should be removed when testing a Mac Pro (Mid 2012)
in minimal configuration?
in minimal configuration?
A. Power supply
B. Backplane board
C. Front panel board
D. Power supply cable
Answer: B
Question #3 (Topic: )
You require additional information about a specific problem with a customer's Mac. Which
one of the following resources is the Apple-recommended choice for researching the
problem?
one of the following resources is the Apple-recommended choice for researching the
problem?
A. Apple Downloads
B. Apple Support articles
C. Third-party search engines
D. Apple Support Communities
Answer: B
Question #4 (Topic: )
If the computer is experiencing any power issue, such as not starting up, not displaying
video, sleep issues, or fan noise issues, which of the following would help further isolate
the issue?
video, sleep issues, or fan noise issues, which of the following would help further isolate
the issue?
A. Reinstall OS X
B. Reset the System Management Controller (SMC)
C. Reset NVRAM
D. Startup in Safe Mode
Answer: B
Question #5 (Topic: )
Which of the following is a best practice when handling the embedded battery from
MacBook Air models'?
MacBook Air models'?
A. Use the battery cable or connector to lift the battery.
B. Hold the battery carefully by its edges only with two hands.
C. Grasp the middle of the battery cells when removing it from the computer.
D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
Answer: A
