Nokia SDM_2002001040 - SDM Certification – CARE Exam
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Total 121 questions
Question #11 (Topic: )
Who is responsible for identifying Care business opportunities and new up-selling
possibilities?
possibilities?
A. The Care Program Manager supported by the CT Head.
B. The Care Program Manager supported by the F&C Controller.
C. Multiple roles working in the Care Organization supported by the Care Program Manager.
D. Care Program Coordinator if assigned, otherwise Care Program Manager.
Answer: C
Question #12 (Topic: )
What are the 3 Care SWS portfolio segments?
A. Active Network Assurance (ANWA), Preventive Services, Launch Support services.
B. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
C. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
D. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
Answer: B
Question #13 (Topic: )
When can the Care Plan be shared with the Customer?
A. Only a customised version can be occasionally shared - without confidential information.
B. The Care Plan is an internal document and should not be available to customer.
C. The Care Plan should always be shared with the customer.
D. The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
Answer: C
Question #14 (Topic: )
Who is responsible for entering CARE data into NELLE?
A. Care Program Manager.
B. Project F&C with the input from CaPM.
C. Services Account Manager.
D. Cost & Progress Manager.
Answer: B
Question #15 (Topic: )
Name the essential (bare MINIMUM) after-sales services provided by Care?
A. Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
B. HWS and Software Maintenance.
C. SW Installation, SW Rollout, Emergency Support.
D. Emergency Support, Help Desk, Spare Part Management.
Answer: B
