Nokia SDM_2002001040 - SDM Certification – CARE Exam
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Total 121 questions
Question #6 (Topic: )
How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up
consistently?
consistently?
A. The half-year total remains stable.
B. The totals coming from NELLE and SAP / accounting system match.
C. It compares the GIC structure with the Service Order structure.
D. Forecasted and actual cost and sales are on the same GICs.
Answer: D
Question #7 (Topic: )
What are the traditional tiers in the technical support structure for fault handling? (pre-
Forward)
Forward)
A. Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.
B. Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.
C. Customer Interaction Teams, Business Unit Technical Support, R&D.
D. Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
Answer: B
Question #8 (Topic: )
The monthly PRS report shows a huge, unexpected deviation in sales, what should the
CaPM do?
CaPM do?
A. Nothing - this is most probably a miss booking so it will be corrected next month.
B. Notify CT F&C controller asking to correct the possible error next month.
C. Investigate all the possible reasons and provide a comment in the monthly report.
D. Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
Answer: C
Question #9 (Topic: )
A customer is experiencing problems with element stability. What is the appropriate Care
service to offer in this case?
service to offer in this case?
A. Software Maintenance.
B. Spare Part Management.
C. HWS or SWS Life Extender.
D. Care SWS preventive services or Active Software Support (ASWS).
Answer: D
Question #10 (Topic: )
What is the main HWS KPI related to Delivery Accuracy?
A. The percentage of faulty units received from a Customer within the agreed Turn Around Time.
B. The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
C. The percentage of failure reports processed within the agreed Turn Around Time.
D. The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.
Answer: B
