ITIL MOFF - Microsoft Operations Framework 4.0 Foundation Exam
Page: 2 / 15
Total 73 questions
Question #6 (Topic: )
The Change and Configuration Management SMF has a set of processes assigned to it.
Which process is the first in order?
Which process is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Answer: B
Question #7 (Topic: )
Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy & Control review
C. Release Readiness review
D. Service Alignment review
Answer: A
Question #8 (Topic: )
What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws
B. A design that involves understanding the business requirements and defining the features that users need to do their job
C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy
D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business
Answer: A
Question #9 (Topic: )
Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
Answer: C
Question #10 (Topic: )
Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Answer: B
