ITIL MOFF - Microsoft Operations Framework 4.0 Foundation Exam

Question #6 (Topic: )
The Change and Configuration Management SMF has a set of processes assigned to it.
Which process is the first in order?
A. Approve the change B. Baseline the configuration C. Classify the Change D. Initiate the Change
Answer: B
Question #7 (Topic: )
Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review B. Policy & Control review C. Release Readiness review D. Service Alignment review
Answer: A
Question #8 (Topic: )
What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws B. A design that involves understanding the business requirements and defining the features that users need to do their job C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business
Answer: A
Question #9 (Topic: )
Which role type investigates and resolves an underlying problem?
A. Customer Service Representative B. Incident Resolver C. Problem Analyst D. Problem Manager
Answer: C
Question #10 (Topic: )
Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF B. Financial Management SMF C. Policy Management SMF D. Reliability Management SMF
Answer: B
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