Microsoft Operations Framework 4.0 Foundation v6.0 (MOFF)

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Total 73 questions

How is the Team Focus in the Manage layer integrated with the Operate phase?

  • A. It manages resources.
  • B. It incorporates operations and support accountabilities.
  • C. It addresses procedures and work instructions.
  • D. It sets principles for organizing support and operations work.


Answer : D

Ensuring constant coverage in operations is a key principle in what Manage Layer SMF?

  • A. Governance, Risk, and Compliance SMF
  • B. Team SMF
  • C. Operations SMF
  • D. Change and Configuration SMF


Answer : B

Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?

  • A. Customer Service
  • B. Incident Management
  • C. Service Desk
  • D. Service Monitoring and Control


Answer : D

Which SMF is found in the Operate phase of the IT service lifecycle?

  • A. Envision
  • B. Service Monitoring and Control
  • C. Service Desk
  • D. Team


Answer : B

Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of
IT is realized?

  • A. Yes
  • B. No


Answer : B

What is bottom-up scheduling?

  • A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into a master project schedule.
  • B. The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates with the team members.
  • C. The program manager builds a master project schedule based on industry standards for each task.
  • D. The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates with the team members.


Answer : A

Which SMF provides root cause analysis?

  • A. Incident Management
  • B. Problem Management
  • C. Stabilizing
  • D. Testing


Answer : B

Which Team role type is the accountable role type for the Deliver Phase?

  • A. Program manager
  • B. Product manager
  • C. Test manager
  • D. Solution manager


Answer : D

Which Management Review (MR) concludes deployment?

  • A. The Deployment Complete Milestone
  • B. The Project Plan Approved MR
  • C. The Portfolio MR
  • D. The Release Readiness Review


Answer : A

What does MOF organize?

  • A. Activities and processes into SMF, which are grouped together in phases that mirror the IT service lifecycle.
  • B. Activities and processes into phases, which are grouped into SMFs that mirror the IT service lifecycle.
  • C. Activities and processes into SMFs, which are directed by Management Reviews that mirror the IT service lifecycle.
  • D. Activities and processes into phases, which are directed by Management Reviews that mirror the IT service lifecycle.


Answer : A

What is the primary goal of the Build SMF?

  • A. Develop the solution deliverables to the customer Specifications, develop the solution documentation, create the development and test lab,Develop the solution deliverables to the customer? Specifications, develop the solution documentation, create the development and test lab, and prepare the solution for pilot deployment.
  • B. Deliver a clearly scoped plan for building and delivering an IT service solution, which is represented by a master project plan, a master project schedule, and a functional Specification at the Project Plans Approved MR.
  • C. Form the core project team, prepare and deliver a vision/scope document that clearly communicates the project vision and the scope of thatForm the core project team, prepare and deliver a vision/scope document that clearly communicates the project? vision and the scope of that vision, and prepare a risk assessment.
  • D. Release the highest-quality solution possible at the Release Readiness Milestone.


Answer : A

What does the Reliability SMF process flow include?

  • A. Define service requirements
  • B. Monitoring and improving plans
  • C. Planning
  • D. all of the above


Answer : D

What does the focus of the Change and Configuration SMF in the Plan phase include?

  • A. Architectural change
  • B. Corporate strategy transfer to IT strategy
  • C. Legal and compliance representation
  • D. Process and procedure


Answer : A

Which Management Review (MR) would analyze results and take action to improve performance?

  • A. Change Initiation MR
  • B. Operational Health MR
  • C. Projects Plan MR
  • D. Release Readiness MR


Answer : B

What do the steps to setting policy not include?

  • A. reviewing legal compliance
  • B. review and maintain policies
  • C. publish policies
  • D. validate policies


Answer : A

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Total 73 questions