ITIL MOFF - Microsoft Operations Framework 4.0 Foundation Exam

Question #1 (Topic: )
What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring B. Purge event logs C. Service monitoring requirements D. Static monitoring definition
Answer: A
Question #2 (Topic: )
Does the concept ision?identify what a project team can accomplish within its
constraints?Does the concept ?ision?identify what a project team can accomplish within its
constraints?
A. Yes B. No
Answer: B
Question #3 (Topic: )
Does the Team SMF ensure that someone is ultimately accountable for the work required
in the Plan Phase?
A. Yes B. No
Answer: A
Question #4 (Topic: )
Which SMF has 'Filter the problem' as a process step?
A. Customer Service B. Service Monitoring and Control C. Operations D. Problem Management
Answer: D
Question #5 (Topic: )
What does the Reliability SMF process flow include?
A. Assess, monitor and control risk B. Define service requirements C. Ensure good service D. Maintain work instructions
Answer: B
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