ITIL MOFF - Microsoft Operations Framework 4.0 Foundation Exam
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Total 73 questions
Question #1 (Topic: )
What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Answer: A
Question #2 (Topic: )
Does the concept ision?identify what a project team can accomplish within its
constraints?Does the concept ?ision?identify what a project team can accomplish within its
constraints?
constraints?Does the concept ?ision?identify what a project team can accomplish within its
constraints?
A. Yes
B. No
Answer: B
Question #3 (Topic: )
Does the Team SMF ensure that someone is ultimately accountable for the work required
in the Plan Phase?
in the Plan Phase?
A. Yes
B. No
Answer: A
Question #4 (Topic: )
Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Answer: D
Question #5 (Topic: )
What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Answer: B
