Microsoft MB6-889 - Microsoft Dynamics AX 2012 Service Management Exam
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Total 80 questions
Question #11 (Topic: )
You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012.
What is the result?
What is the result?
A. The SLA cannot be assigned to service agreements or service agreement groups.
B. The SLA cannot be assigned to service agreements but can be assigned to service agreement groups
C. The SLA cannot be assigned to service agreements but can be assigned to service orders.
D. The SLA cannot be assigned to service agreements or service orders.
Answer: A
Question #12 (Topic: )
What does a service task relationship represent in Microsoft Dynamics AX 2012?
A. The relationship between a service task and a bill of materials (BOM).
B. The relationship between a generic service task and a specific bill of materials (BOM).
C. The relationship between a service task and a service object.
D. The relationship between a generic service task and a specific service agreement.
Answer: D
Question #13 (Topic: )
You are working in the Service management module of Microsoft Dynamics AX 2012.
Which of the following items can you cancel?
Which of the following items can you cancel?
A. Service order lines and service subscriptions
B. Service orders and service order lines
C. Service order lines and service agreements
D. Service orders and service agreements
Answer: B
Question #14 (Topic: )
A customer is using the service management functionality in the Microsoft Dynamics AX
2012 Enterprise Portal.
Which of the following tasks can the customer perform?
2012 Enterprise Portal.
Which of the following tasks can the customer perform?
A. Display planned service orders, display service subscriptions, and create new service orders.
B. Display planned service orders, create new service orders, and transfer web service orders to the Service orders form.
C. Display planned service orders, display requested service orders, and review web service orders.
D. Display requested service orders, display service subscriptions, and review web service orders.
Answer: A
Question #15 (Topic: )
Which of the following elements can you use to define the sales price for a service
subscription in Microsoft Dynamics AX 2012? (Each correct answer presents a complete
solution. Choose three.)
subscription in Microsoft Dynamics AX 2012? (Each correct answer presents a complete
solution. Choose three.)
A. Subscription group
B. Project ID
C. Project category
D. Service subscription
E. Customer account
Answer: B,C,D
