Microsoft Dynamics AX 2012 Service Management v7.0 (MB6-889)

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Total 80 questions

You are replacing a component item on a service bill of materials (BOM).
Which of the following can you create while replacing the component item?

  • A. Service order line
  • B. Service agreement
  • C. Service level agreement
  • D. Service subscription


Answer : A

A customer reports a problem with a service object.
You need to document the nature of the problem in Microsoft Dynamics AX 2012.
Which of the following elements should you document?

  • A. Condition, diagnosis code, and symptom code
  • B. Condition, symptom area, and symptom code
  • C. Condition, diagnosis code, and resolution
  • D. Condition, diagnosis area, and symptom area


Answer : D

What is the purpose of service object groups in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.)

  • A. To filter service objects.
  • B. To sort service objects.
  • C. To create fee transactions.
  • D. To maintain the bill of materials (BOM) structure.


Answer : A,B

You are configuring the Service order parameters in Microsoft Dynamics AX 2012.
Which action is affected by the Allow without service agreement parameter setting?

  • A. Changing the service stage
  • B. Setting a reason code
  • C. Posting a transaction to a project
  • D. Creating a service order


Answer : C

A customer submits a request for service in the customer self-service area of the Microsoft
Dynamics AX 2012 Enterprise Portal.
During the lifecycle of the service request, which of the following are valid actions for the service request?

  • A. The field service technician can mark the service order request as completed.
  • B. The customer can review the service order request.
  • C. The customer can update the service order request.
  • D. The field service technician can review the service order request.


Answer : A

You need to configure Microsoft Dynamics AX 2012 to require users to enter a reason code for specific events in the Service Management module.
Which events can be configured to require the user to enter a reason code? (Each correct answer presents a complete solution. Choose two.)

  • A. The time limit set by the service level agreement is exceeded
  • B. Time recording is stopped
  • C. The service order line is signed off
  • D. The service level agreement is cancelled


Answer : C,D

You are reviewing service requests submitted by customers through the customer self- service area of the Microsoft Dynamics AX 2012 Enterprise Portal.
You notice that the customer's service agreement specifies a preferred technician who no longer works for the company.
What should you do?

  • A. Create a note for the service request to indicate that the preferred technician is invalid.
  • B. Edit the service order and assign a different technician.
  • C. Edit the service request and assign a different technician.
  • D. Edit the customer's service agreement and assign a different technician.


Answer : B

While fulfilling a service order, the technician hears an unusual mechanical noise that requires the creation of a new service order.
The technician creates a web service order in the Microsoft Dynamics AX 2012 Enterprise
Portal.
The technician must ensure that the mechanical noise is logged correctly in the service order.
In which area of the service order should the specific mechanical information be logged?

  • A. The symptom code
  • B. The symptom area
  • C. The category
  • D. The condition


Answer : A

When do you specify the default preferred technician for a customer in Microsoft Dynamics
AX 2012?

  • A. When entering the service order lines.
  • B. When entering the service order.
  • C. When creating the service agreement.
  • D. When creating the service level agreement.


Answer : C

A subscription fee transaction exists for a subscription that is invoiced quarterly in Microsoft
Dynamics AX 2012.
You need to distribute the subscription revenue evenly across the months in the quarter by using the least amount of effort.
What should you do?

  • A. Create an invoice proposal for the subscription fee transaction.
  • B. Reverse the subscription fee transaction and change the subscription group of the subscription to invoice monthly.
  • C. Create accrual transactions for the subscription fee transaction.
  • D. Create three general ledger journal entries to record each month's portion of the subscription revenue.


Answer : C

You are creating a service agreement in Microsoft Dynamics AX 2012. Which of the following elements does a service agreement header contain?

  • A. Contractual details
  • B. Service intervals
  • C. Service objects
  • D. Service tasks


Answer : A

Which types of notes can be specified for a Microsoft Dynamics AX 2012 service task relationship? (Each correct answer presents a complete solution. Choose two.)

  • A. Bill of materials (BOM) notes
  • B. Description line of service agreement header
  • C. Internal notes
  • D. External notes


Answer : C,D

You are dispatching service orders in Microsoft Dynamics AX 2012.
Which of the following items differentiate service orders when dispatching? (Each correct answer is a complete solution. Choose three.)

  • A. Service level agreement
  • B. Service agreement
  • C. Default technician
  • D. Color-based priority
  • E. Dispatch team
  • F. Activity type


Answer : A,B,D

You are monitoring todays service activity on the dispatch board in Microsoft Dynamics AX
2012.
A customer reports additional information for a repair activity that appears on the Gantt chart at the top of the dispatch board.
You need to record the additional information for the repair activity.
What should you do?

  • A. Jump to the Sales orders form and edit the sales order for the repair activity.
  • B. Jump to the Service orders form and edit the service order for the repair activity.
  • C. Jump to the Service Objects form and edit the service object for the repair activity.
  • D. Jump to the Activities form and edit the activity detail for the repair activity.


Answer : B

A service technician creates a service order in Microsoft Dynamics AX 2012 for additional problems found at the customer site.
The specific problem and solution are not known.
What information can the service technician record in the repair lines?

  • A. Condition and diagnosis code
  • B. Condition and diagnosis area
  • C. Condition and symptom area
  • D. Diagnosis and technician


Answer : C

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Total 80 questions