You are replacing a component item on a service bill of materials (BOM).
Which of the following can you create while replacing the component item?
Answer : A
A customer reports a problem with a service object.
You need to document the nature of the problem in Microsoft Dynamics AX 2012.
Which of the following elements should you document?
Answer : D
What is the purpose of service object groups in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.)
Answer : A,B
You are configuring the Service order parameters in Microsoft Dynamics AX 2012.
Which action is affected by the Allow without service agreement parameter setting?
Answer : C
A customer submits a request for service in the customer self-service area of the Microsoft
Dynamics AX 2012 Enterprise Portal.
During the lifecycle of the service request, which of the following are valid actions for the service request?
Answer : A
You need to configure Microsoft Dynamics AX 2012 to require users to enter a reason code for specific events in the Service Management module.
Which events can be configured to require the user to enter a reason code? (Each correct answer presents a complete solution. Choose two.)
Answer : C,D
You are reviewing service requests submitted by customers through the customer self- service area of the Microsoft Dynamics AX 2012 Enterprise Portal.
You notice that the customer's service agreement specifies a preferred technician who no longer works for the company.
What should you do?
Answer : B
While fulfilling a service order, the technician hears an unusual mechanical noise that requires the creation of a new service order.
The technician creates a web service order in the Microsoft Dynamics AX 2012 Enterprise
Portal.
The technician must ensure that the mechanical noise is logged correctly in the service order.
In which area of the service order should the specific mechanical information be logged?
Answer : A
When do you specify the default preferred technician for a customer in Microsoft Dynamics
AX 2012?
Answer : C
A subscription fee transaction exists for a subscription that is invoiced quarterly in Microsoft
Dynamics AX 2012.
You need to distribute the subscription revenue evenly across the months in the quarter by using the least amount of effort.
What should you do?
Answer : C
You are creating a service agreement in Microsoft Dynamics AX 2012. Which of the following elements does a service agreement header contain?
Answer : A
Which types of notes can be specified for a Microsoft Dynamics AX 2012 service task relationship? (Each correct answer presents a complete solution. Choose two.)
Answer : C,D
You are dispatching service orders in Microsoft Dynamics AX 2012.
Which of the following items differentiate service orders when dispatching? (Each correct answer is a complete solution. Choose three.)
Answer : A,B,D
You are monitoring todays service activity on the dispatch board in Microsoft Dynamics AX
2012.
A customer reports additional information for a repair activity that appears on the Gantt chart at the top of the dispatch board.
You need to record the additional information for the repair activity.
What should you do?
Answer : B
A service technician creates a service order in Microsoft Dynamics AX 2012 for additional problems found at the customer site.
The specific problem and solution are not known.
What information can the service technician record in the repair lines?
Answer : C