Microsoft MB6-889 - Microsoft Dynamics AX 2012 Service Management Exam
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Total 80 questions
Question #1 (Topic: )
You move a service bill of materials (BOM) from one service agreement to another in
Microsoft Dynamics AX 2012. Which of the following are preserved?
Microsoft Dynamics AX 2012. Which of the following are preserved?
A. Template BOM history
B. Service object history
C. Service agreement history
D. BOM history
Answer: D
Question #2 (Topic: )
Which of the following functions can a customer perform in the customer self service area
of the Microsoft Dynamics AX 2012 Enterprise Portal?
of the Microsoft Dynamics AX 2012 Enterprise Portal?
A. Renew a service subscription.
B. Submit a question related to a service subscription.
C. View the details of a service subscription.
D. Terminate a service subscription.
Answer: C
Question #3 (Topic: )
A customer submits a service request through the customer self-service area of the
Microsoft Dynamics AX 2012 Enterprise Portal.
You need to make the request available to a technician.
What should you do?
Microsoft Dynamics AX 2012 Enterprise Portal.
You need to make the request available to a technician.
What should you do?
A. Create activities for the service request.
B. Edit the repair line information for the service request.
C. Assign a technician to the service request.
D. Transfer the service request to a service order.
Answer: D
Question #4 (Topic: )
For which scenarios should you create manual service orders in Microsoft Dynamics AX
2012? (Each correct answer is a complete solution. Choose two.)
2012? (Each correct answer is a complete solution. Choose two.)
A. Periodic service task calls
B. When line items need to be copied from another service order
C. Service calls for warranty work
D. Emergency service calls
Answer: A,C
Question #5 (Topic: )
You are working with service orders in Microsoft Dynamics AX 2012.
In which situation will advancing the service order stage stop time recording?
In which situation will advancing the service order stage stop time recording?
A. If Stop time recording is selected for the service stage.
B. If the service order has no lines.
C. If the service order stage is changed to Cancel.
D. If Cancel is selected for the service stage.
Answer: A
