Microsoft MB2-718 - Microsoft Dynamics 365 for Customer Service Exam
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Total 90 questions
Question #11 (Topic: Topic 1)
You need to change the warehouse location for product inventory. What should you do?
A. Create a new Product Relationship record.
B. Create a new Warehouse record.
C. Create a new Inventory Transfer record.
D. Create a new Inventory Adjustment record.
Answer: C
Question #12 (Topic: Topic 1)
You implement the Unified Service Desk (USD). Which three statements regarding the
debugger are true? Each correct answer presents a complete solution.
debugger are true? Each correct answer presents a complete solution.
A. The debugger allows you to review data parameters from static log files.
B. The debugger allows you to review real-time data parameters.
C. The debugger allows you to review action calls from static log files.
D. The debugger is a USD hosted control.
E. The debugger allows you to review real-time action calls.
F. The debugger is a standalone tool.
Answer: A,C,E
Question #13 (Topic: Topic 1)
You are creating an interactive service hub dashboard.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete
solution.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete
solution.
A. Floating Point Number
B. Two Options
C. Decimal
D. Currency
E. Option Set
Answer: B,E
Question #14 (Topic: Topic 1)
Which two security roles are created when you install the Field Service application? Each
correct answer presents a complete solution.
correct answer presents a complete solution.
A. Field Service Administrator
B. Field Service Dispatcher
C. Field Service Representative
D. Field Service Read Only
Answer: A,B
Question #15 (Topic: Topic 1)
You assign a case to a user named User A.
User A is not available to work on the case. The customer service manager moves the
case to the queue for User B .
Which of the following statements is true?
User A is not available to work on the case. The customer service manager moves the
case to the queue for User B .
Which of the following statements is true?
A. User A still owns the case, but the case is located in the queue for UserB .
B. The customer service manager now owns the case.
C. User B now owns the case.
D. The case is not moved to the queue for User B until User A approves the move.
Answer: A
