Microsoft MB2-718 - Microsoft Dynamics 365 for Customer Service Exam

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Total 90 questions

You are deploying a Unified Service Desk (USD) application.
For which three scenarios can you attach an action call? Each correct answer presents a complete solution.

  • A. A window navigation rule is processed.
  • B. Client diagnostic logging is turned on.
  • C. A threshold is reached in a Microsoft Power BI report.
  • D. An agent script is run or an answer is clicked.
  • E. A toolbar button is clicked.


Answer : A,D,E

Which three actions can you perform by using editable grids? Each correct answer presents a complete solution.

  • A. Update a lookup fie4d to a custom entity.
  • B. Edit records by using mobile clients.
  • C. Group records by a specific column.
  • D. Update a Customer Type lookup field.
  • E. Update the value of an Owner lookup field.


Answer : A,B,C

What are the states a knowledge base article can be in?

  • A. Active. Approved, Draft, Inactive, or Scheduled
  • B. Active or Inactive
  • C. Approved, Archived, Discarded, Draft. Expired, or Scheduled
  • D. Approved, Cancelled. Draft Expired. On Hold, or Scheduled


Answer : C

You plan to deploy Unified Service Desk (USD).
You need to install all USD components and verify the installation.
Which three actions should you perform? Each correct answer presents part of the solutioi

  • A. Deploy USD packages to the Microsoft Dynamics 365 instance.
  • B. Install the USD client on a development computer.
  • C. Run the USD client and connect to the Microsoft Dynamics 365.
  • D. In the USD application, configure client diagnostic logging.
  • E. Install computer telephony integration (CTI) adapters.


Answer : A,B,C

You use the automatic creation and update rule feature to create case records automatically.
Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.

  • A. social activity
  • B. mailbox alert
  • C. survey activity
  • D. auto post
  • E. booking alert


Answer : A,C,E

Page:    1 / 18   
Total 90 questions