MB2-718 Exam - Free Microsoft Questions and Answers

Question #6 (Topic: Topic 1)

You have a Microsoft Dynamics 365 environment You implement Field Service. You need
to check the work order instructions in the Field Service mobile app. Which tab on the work
order contains instructions?

A. Incidents B. Other C. Info D. Booking

Answer: C

Question #7 (Topic: Topic 1)

Which two statements regarding case routing are true? Each correct answer presents a
complete solution.

A. You can add a maximum of five routing rule items to a routing rule set B. A workflow is automatically created for each routing rule. C. A maximum of three routing rule sets can be active at the same time. D. You can route or assign a case to a user, queue, or team.

Answer: B,D

Question #8 (Topic: Topic 1)

You enable feedback for a Voice of the Customer survey. What is the total number of
questions allowed for the survey?

A. 30 B. 40 C. 100 D. 250

Answer: B

Question #9 (Topic: Topic 1)

Your organization plans to use Voice of the Customer to send surveys to select groups of
customers. You need to customize branding colors and logos for the surveys. What should
you do?

A. Modify Voice of the Customer survey themes. B. Configure system settings. C. Modify Microsoft Dynamics 365 themes. D. Update Voice of the Customer piped data.

Answer: A

Question #10 (Topic: Topic 1)

Which two statements regarding standard service-level agreements (SLAs) are true? Each
correct answer presents a complete solution.

A. Standard SLAs record failure time on the entity record itself. B. You can create SLAs for entities other than the Case entity. C. You can only pause enhanced SLAs. D. You must use an enhanced SLA to define multiple success criteria.

Answer: B,C

Microsoft MB2-718 - Microsoft Dynamics 365 for Customer Service Exam