IBM M9560-231 - IBM Software Subscription & Support Sales Mastery Test v1 Exam
Page: 3 / 4
Total 20 questions
Question #11 (Topic: )
What is the sole source for Resellers and VAD to access IBM SW Subscription & Support
renewal information for their client?
renewal information for their client?
A. IBM emails Resellers and VAD a copy of their client Renewal Quote
B. The client must send the Reseller a copy of their renewal quote.
C. Renewal Line item information accessed via their Passport Advantage Online for Resellers Site.
D. The VAD emails a copy of they client quote to the Business Partner.
Answer: C
Question #12 (Topic: )
How does a VAD get "Full View Access" for a renewal Quote?
A. A VAD never get "Full View Access".
B. VAD always have "Full View Access" for all client renewals.
C. The client has to send the VAD a copy of their renewal Quote.
D. When the Reseller becomes authorized for full view access, the VAD is also authorized.
Answer: A
Question #13 (Topic: )
What day of the month does IBM recommend Resellers/VADs pull their renewal data?
A. 1st
B. 15th
C. 17th
D. The last day.
Answer: C
Question #14 (Topic: )
If your client has questions about their use of technical support and software downloads,
who should they call?
who should they call?
A. IBM Technical Support Team
B. IBM Software Renewals Representative
C. IBM Software Client Leader
D. IBM Business Partner Sales Representative
Answer: A
Question #15 (Topic: )
How does a new user know they have been given authorization to access their company's
Passport Advantage Online site?
Passport Advantage Online site?
A. The Primary Contact needs to call the user.
B. The IBM system sends an email and instructions to the user.
C. An IBM Renewal Rep leaves you a voicemail message.
D. There is no way to know just keep trying.
Answer: B
