IBM M9560-231 - IBM Software Subscription & Support Sales Mastery Test v1 Exam
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Total 20 questions
Question #6 (Topic: )
When is your client's Subscription & Support renewal due?
A. 30 days before their anniversary date.
B. On or before their anniversary date.
C. 45 days before their anniversary date.
D. At any time, there is not a set deadline.
Answer: B
Question #7 (Topic: )
An IBM client that has current Subscription and Support coverage is allowed to have how
many callers calling in for technical support?
many callers calling in for technical support?
A. 25 callers
B. 50 callers
C. 100 callers
D. Unlimited callers
Answer: D
Question #8 (Topic: )
How can you determine if a quote line item is prorated to align it with the client s
anniversary date?
anniversary date?
A. There is an incident in front of prorated line items.
B. The renewal line item coverage dates are less than 12 months.
C. The renewal line item coverage dates are for a full 12 months.
D. There is no way to tell.
Answer: C
Question #9 (Topic: )
What specific renewal data can a Reseller/VAD view when they access Renewals via
Passport Advantage Online?
Passport Advantage Online?
A. All Renewal line items for all clients they have sold licenses or renewals to in the past.
B. Only renewal line items associated with the Reseller/VAD prior year's transactions.
C. All Renewal line items for all clients they have sold licenses to regardless of when the licenses were sold.
D. Their client's entire IBM Software Subscription & Support quote.
Answer: C
Question #10 (Topic: )
IBM Software Subscription & Support includes what two of the following components?
A. Premium support and version upgrades/rights.
B. Business partner services and version upgrades/rights.
C. Technical support and version upgrades/rights.
D. Technical support and Premium Support.
Answer: C
