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Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam

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Total 85 questions
Question #11 (Topic: )
Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of
the following?
Choose 2 answers
A. WFM web for Supervisors B. WFM Web for Agents C. WFM Configuration utility D. WFM Database
Answer: B,D
Question #12 (Topic: )
Which of the following interfaces can be localized without any programming knowledge?
Choose 2 answers
A. WFM Database Utility B. WFM Configuration Utility C. WFM Web for Agents D. WFM Web for Supervisors
Answer: B,D
Question #13 (Topic: )
An Agent using WFM Web for Agents can propose a trade to which of the following? \
Choose 3 answers
A. To a specific Agent B. To a community where community are all Agents in the same Team C. To a community where community are all Agents in an entire Organization D. To a community where community are all Agents on the same site E. To a community where community are all Agents in a Configured Agent Group
Answer: A,B,D
Question #14 (Topic: )
At what point can an Agent see his own schedule through WFM web Agent?
A. Once the schedule is published B. Once the configuration, policy and Calendar are configured C. Once the forecast is published and the Agent runs the Scheduler D. Once the Supervisor runs the scheduler
Answer: A
Question #15 (Topic: )
Assuming you need to schedule meetings for all staff in your contact center within one day.
In order to minimize impact on coverage, meetings can be run in maximum three sessions.
Is it possible to configure such a meeting in WFM to be scheduled automatically?
A. Yes- using Multiple Groups functionality B. Yes, using regular meeting functionality C. No, it cannot be done without manual intervention of the supervisor D. No, it cannot be done at all
Answer: C
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Total 85 questions