Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam
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Total 85 questions
Question #6 (Topic: )
What is the maximum number of Exceptions which can be created per site?
A. 10
B. 30
C. 100
D. 1000
E. No Limit
Answer: E
Question #7 (Topic: )
Which of the fallowing can be configured to send (through a customer-supplied SMTP
server) E-mail notifications to agents and supervisors?
server) E-mail notifications to agents and supervisors?
A. WFM SMTPServer
B. WFM MailServer
C. WFM Builder
D. WFM Daemon
Answer: C
Question #8 (Topic: )
Which statements are correct?
Choose 2 answers
Choose 2 answers
A. It is possible to use a Meeting scheduler after a schedule has been published.
B. It is possible to create a schedule without a published forecast.
C. Once a schedule is published there it is no longer possible to change it.
D. It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.
Answer: B,D
Question #9 (Topic: )
Which statements are correct? Choose 2 answers
A. AnAgent can put a vacation request on a Waiting list.
B. There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.
C. An Agent can trade a "Shift" for a "Day Off'.
D. An Agent can trade a "Shift" for a "Vacation".
Answer: B,D
Question #10 (Topic: )
What is the maximum size of the database you have backup using the WFM DB Utility?
A. 1GB
B. 2GB
C. 1TB
D. 1PB
Answer: B
