Genesys GE0-806 - Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam
Page: 1 / 17
Total 85 questions
Question #1 (Topic: )
When does WFM web place a trade "in review"?
A. The agent schedules have different trade rules
B. The agent schedules have the same trade rules
C. Either agent is trading days off for working days
D. Either agent has a scheduled exception with the delete rule enabled
Answer: A
Question #2 (Topic: )
Which WFM Server can be set up to act as a Locator?
A. WFM Server
B. Only the Primary WFM server
C. Only the Master WFM server
D. Only the Back up WFM Server
Answer: D
Question #3 (Topic: )
Which are primary elements of workforce management provided byGenesys WFM?
Choose Answers
Choose Answers
A. Service Factor
B. Forecasting
C. Scheduling
D. Adherence
E. Mobile Tracking
Answer: B
Question #4 (Topic: )
Where would you configure Time-Off Types in WFM 8.1?
A. WFM Configuration Utility
B. WFM Web for Supervisors
C. WFM Web for Agents
D. WFM Daemon
Answer: A
Question #5 (Topic: )
It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not
answer inbound calls and Emails. They will only work outbound calls, what is this feature
called?
answer inbound calls and Emails. They will only work outbound calls, what is this feature
called?
A. Activity Set
B. Task Sequence
C. Exception Task Sequence
D. Marked Time .
Answer: D
