What does synchronization of daily schedules mean?
Answer : B
You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?
Answer : D
Which of the following statements is true?
Answer : A
You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?
Answer : D
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5.
Ifthe agent starts the shift at 11:54 AM. They will be considered________.
Answer : D
Which of the following access rights can be configured in WFM Configuration utility?
Choose 4 answers -
Answer : A,C,D,F
Which are possible methods of WFM Server load balancing?
Choose 2 answers -
Answer : B,D
What does "in Review" signify when performing Agent trading?
Answer : A
Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers -
Answer : A,C
Breaks and_____________ are created together?
Answer : C
In order to successfully create and process a schedule which of the following applications are required to run?
Choose 2 answers -
Answer : A,D
When synchronizing configuration data to Genesys WFM, which objects are not synchronized?
Answer : E
Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?
Answer : B
What must be done to remove obsolete data from the WFM database?
Answer : A
Reference:
http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU