BBPSD CSFX - Customer Service Exam
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Total 165 questions
Question #11 (Topic: )
When establishing standards of customer service it is helpful if they are specific, time
bound and:
bound and:
A. Measurable.
B. Achievable.
C. Realistic.
D. All of the above.
Answer: D
Question #12 (Topic: )
An employee who has the skills to deal effectively in customer facing roles within the
business is called a:
business is called a:
A. Trained salesperson.
B. Customer service professional.
C. Effective customer professional.
D. Customer focused professional.
Answer: B
Question #13 (Topic: )
Customer information should be collected by a shop:
A. Once you are aware that the customer is a regular shopper.
B. The first time the customer comes into the shop.
C. If a customer appears to be one who will return to the shop.
D. When the customer makes his first purchase.
Answer: B
Question #14 (Topic: )
A customer service professional is defined as someone who:
A. Has a number of years experience in a customer service role.
B. Always makes the most sales in a day.
C. Has the skills to deal effectively in customer facing roles.
D. Trains salespeople in how to deal with customers.
Answer: C
Question #15 (Topic: )
Many organisations have something called a USP. This means they have a:
A. Unique sales position.
B. Unique selling point.
C. Unique sales pitch.
D. Unusual service product.
Answer: B
