BBPSD CSFX - Customer Service Exam
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Total 165 questions
Question #6 (Topic: )
Chronic Complainers are referred to in time management as:
A. Customers who repeatedly complain about service.
B. A customer who will complain immediately something goes wrong.
C. Work colleagues who constantly complain.
D. Groups of customers who complain about the same thing.
Answer: C
Question #7 (Topic: )
When you are using a phone to give a customer a serial number you should:
A. Speak in your normal voice.
B. Speak slower than normal.
C. Be enthusiastic.
D. Be unenthusiastic.
Answer: B
Question #8 (Topic: )
A customer who is an Amiable Type would typically be classed as:
A. An authoritative and informed customer.
B. Unlikely to make a purchase.
C. Someone who often comes in to chat and not buy.
D. Talkative and interested more in opinion than facts.
Answer: D
Question #9 (Topic: )
When you are using a phone to give a customer a serial number you should:
A. Speak in your normal voice.
B. Speak slower than normal.
C. Be enthusiastic.
D. Be unenthusiastic.
Answer: B
Question #10 (Topic: )
A customer who is talkative and interested more in opinion than facts when making a
purchase would be classed as an:
purchase would be classed as an:
A. Authoritative type.
B. Amiable type.
C. Relaxed type.
D. Analytical type.
Answer: B
