A weekly time management planning tool is known as a:
Answer : D
A customer who takes a systematic and detailed approach to his purchase would be classed as an:
Answer : D
A person who has the skills to deal effectively in customer facing roles is known as a:
Answer : B
The most common time wasting activity is:
Answer : B
When communicating with a customer by writing a letter you should:
Answer : D
When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:
Answer : B
Customer expectations:
Answer : B
Which is the correct order of priority when positioning a product in the market place?
Answer : C
When a customer starts to make a complaint and you have listened carefully to what they have to say, your next three steps should be to:
Answer : A
It is important for organisations to know that customer expectations:
Answer : A
When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:
Answer : B
Before sending a customer an email you should always:
Answer : D
By definition, continuous improvement means that a business is always looking for:
Answer : B
The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:
Answer : D