IBM C2010-652 - IBM SmartCloud Control Desk V7.5 Fundamentals Exam
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Total 99 questions
Question #11 (Topic: )
Which ticket type must be used to investigate the underlying cause of a set of issues?
A. Incident
B. Solution
C. Problem
D. ProcessRequest
Answer: C
Question #12 (Topic: )
Which process changes the definition of a Configuration Items?
A. Change Management
B. Release Management
C. Configuration Management
D. Configuration Items Management
Answer: C
Question #13 (Topic: )
IBM SmartCloud Control Desk V7.5 supports which two application servers? (Choose two.)
A. Apache Tomcat
B. IBM DB2 Server
C. IBM WebSphere
D. Tivoli Directory Sewer
E. Oracle BEA WebLogic
Answer: C,E
Question #14 (Topic: )
Where can a user find the application to manageauthorized assets?
A. Assets module, Assets application
B. Assets module, Authorized Assets application
C. IT Infrastructure module, Reconciliation application
D. IT Infrastructure module, Authorized Assets application
Answer: A
Question #15 (Topic: )
An enduser logs a service request about an application being down. A service desk agent
reviews the request and determines it is an incident and that this issue has occurred
before. What might be the logical flow of records to resolve this issue long term?
reviews the request and determines it is an incident and that this issue has occurred
before. What might be the logical flow of records to resolve this issue long term?
A. Problem, Activities and Tasks, Change
B. Problem, Change, Release, and Work Order
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Process Request, Change, and Work Order
Answer: A
