C2010-652 Exam - Free IBM Questions and Answers

Question #6 (Topic: )

An end user is presented with fields to gather specific or additional data when creating
aservice request from the Self Service Center. Where are these fields presented to the
service desk agent when working the ticket?

A. Activities tab B. Specification tab C. Solutions Details tab D. Service Request tab in the Details section

Answer: B

Question #7 (Topic: )

Which statement is true regarding Work Type settings?

A. Start and Complete Status are mandatory fields to create a work type. B. Work types can be defined Work Order, Change, Release, and Process Request record types. C. In order for Work Type settings to be available a restart of the MXServer application server is required. D. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.

Answer: C

Question #8 (Topic: )

What is a responsibility of the Service Catalog Designer?

A. To define which services are available to which users B. To provide Service Level Agreement details for catalog entries C. To determine which catalog views should be added or deleted D. Tokeep the entries aligned with the services in the IT Portfolio

Answer: D

Question #9 (Topic: )

Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that
is triggered when a record is found that meets the conditions defined by anescalation point
or workflow process?

A. Actions B. Automation Scripts C. Activities and Tasks D. Service Level Agreements

Answer: A

Question #10 (Topic: )

The Start Center’s Help menu provides links to which two resources? (Choose two.)

A. IBM Redbooks B. Self Service Help C. StartCenterHelp D. IBM Electronic Support E. IBM developer Works Wiki

Answer: C,D

IBM C2010-652 - IBM SmartCloud Control Desk V7.5 Fundamentals Exam