Which ticket type must be used for a user who is asking for information?
Answer : C
What does the Deployer’s Workbench do?
Answer : C
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
Answer : D
What is the purpose of the Service Catalog?
Answer : C
Which two activities are included in the scope of IT Asset management? (Choose two.)
Answer : B,D
An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.)
Answer : A,D
What is the primary use of the IBM SmartCloud Control Desk V7.5 (SCCD) Launchpad?
Answer : A
What are three valid outcomes of the IT Asset Management process? (Choose three.)
Answer : C,E,F
What is the IBM SmartCloud Control Desk V7.5 (SCCD) application server used for?
Answer : C
Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?
Answer : B
When a bulletin board message has been created and approved, what happens if no audience is specified?
Answer : B
What is the only IBM SmartCloud Control Desk edition available to customers using the
Software as aService model from IBM?
Answer : A
Configurationitems with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)
Answer : A,B,F
Which records are updated as a result of the reconciliation process?
Answer : D
Which steps are required for a service desk agent to view all service requests reported by user J.DOE?
Answer : C