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SAP C_TCRM20_71 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Exam

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Total 95 questions
Question #11 (Topic: )
Which of the following are part of a typical SAP CRM service process?(Choose two)
A. Billing a service level agreement B. Performing resource planning for a service order C. Performing resource planning for a service confirmation D. Billing a service confirmation
Answer: B,D
Question #12 (Topic: )
Which of the following tools allow you to change field labels on an SAP CRM WebClient UI
view?(Choose two)
A. Application Enhancement Tool B. Design Layer Customizing C. UI Configuration Tool D. UI Personalization
Answer: B,C
Question #13 (Topic: )
Which of the statements below is true for call lists?
A. Calls lists have to be processed by organizational units. B. Call lists have to be activated before processing is possible. C. Call lists have to be maintained using CRM Marketing functions. D. Call lists have to contain interactive scripts.
Answer: B
Question #14 (Topic: )
The sales manager at your company needs a tool that can provide statistics for the number
of activities completed in certain categories by the sales manager's department this month.
Which tool do you recommend?
A. Activity journal B. Action monitor C. Pipeline analysis D. Activity monitor
Answer: D
Question #15 (Topic: )
Account classification can be used to classify your accounts according to any criteria you
choose.
Which of the following statements is correct?
A. You can assign any number of criteria and attributes to each classification category. B. Classification categories are fixed and cannot be enhanced. C. Account classification influences the header fields that are displayed within an account. D. Account classification allows the assignment of several classification attributes to one account.
Answer: D
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Total 95 questions