SAP C_TCRM20_71 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Exam
Page: 2 / 19
Total 95 questions
Question #6 (Topic: )
Which of the following tasks are performed by users assigned to the standard Interaction
Center Manager business role?(Choose three)
Center Manager business role?(Choose three)
A. Maintain categorization schemas.
B. Manage call lists.
C. Create rule policies.
D. Process the agent inbox.
E. Maintain Internet Transaction Server settings.
Answer: A,B,C
Question #7 (Topic: )
Which of the following describes the business object of a transaction?
A. Default item category
B. Business agreement settings
C. Leading business transaction category
D. Transaction details
Answer: C
Question #8 (Topic: )
Which of the following are key capabilities of the SAP CRM application?(Choose three)
A. Business planning
B. Field applications
C. Partner channel management
D. Analytics
E. Profitability analysis
Answer: B,C,D
Question #9 (Topic: )
A business scenario requires you to create a new customer-specific transaction type for
quotations.
Which of the following are possible subsequent tasks after you create this transaction
type?(Choose two)
quotations.
Which of the following are possible subsequent tasks after you create this transaction
type?(Choose two)
A. Maintain item category determination.
B. Maintain copying control.
C. Maintain a business context profile.
D. Maintain a dispatching rule policy.
Answer: A,B
Question #10 (Topic: )
Within an activity transaction, which of the following is used to record information gathered
from a customer visit or telephone call?(Choose two)
from a customer visit or telephone call?(Choose two)
A. Activity goal
B. Product promotion list
C. Questionnaire
D. Campaign To-Dos
Answer: A,C
