There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?
Answer : C
Which of the following functions related to SAP CRM processes are only available in SAP
ERP?(Choose two)
Answer : B,D
You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product.
Where do you maintain accessories for the new product?
Answer : A
Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?
Answer : C
Which of the following processes are included in SAP CRM? (Choose three)
Answer : B,D,E
You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'.
Which of the following can you use?
Answer : C
You are responsible for the initial data load from SAP ERP to SAP CRM.
Which categories of data do you have to consider?(Choose three)
Answer : B,D,E
Which actions can you perform using the UI Component Workbench?(Choose two)
Answer : A,D
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?(Choose two)
Answer : C,D
Which of the following are key elements of a service contract within SAP CRM?(Choose three)
Answer : C,D,E
Which of the following object types can you define in the CRM Middleware administration console?(Choose three)
Answer : B,D,E
You want to be notified when BDoc messages are not executed properly.
What would you configure?
Answer : B
Which of the following are possible sources in access sequences used in partner determination?(Choose two)
Answer : C,D
What do you have to do to execute a marketing campaign?(Choose two)
Answer : B,D
When setting up data transfer of Customizing objects from SAP ERP to SAP CRM, what do you need to consider?
Answer : A