SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 v5.0 (C_TCRM20_71)

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Total 104 questions

There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?

  • A. Assign design objects to context nodes.
  • B. Exchange the standard logo.
  • C. Create a tile layout for an overview page.
  • D. Create a quick link.


Answer : C

Which of the following functions related to SAP CRM processes are only available in SAP
ERP?(Choose two)

  • A. Billing
  • B. Financial Accounting
  • C. Business Partner Management
  • D. Logistics Execution System


Answer : B,D

You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product.
Where do you maintain accessories for the new product?

  • A. In product master maintenance
  • B. In Trade Promotion Management
  • C. In the cross-sell/ up-sell/ down-sell rules
  • D. In the top n list


Answer : A

Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?

  • A. Changes in the organizational model
  • B. Changes in the navigation bar profile
  • C. Changes in the business transaction profile
  • D. Changes in business role Customizing


Answer : C

Which of the following processes are included in SAP CRM? (Choose three)

  • A. Complaints Management
  • B. Account and Contact Management
  • C. Case Management
  • D. Activity Management
  • E. Opportunity Management


Answer : B,D,E

You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'.
Which of the following can you use?

  • A. Start condition
  • B. Post Processing Framework
  • C. Processing time
  • D. Schedule condition


Answer : C

You are responsible for the initial data load from SAP ERP to SAP CRM.
Which categories of data do you have to consider?(Choose three)

  • A. Corporate objects
  • B. Customizing objects
  • C. CRM-specific objects
  • D. Condition objects
  • E. Business objects


Answer : B,D,E

Which actions can you perform using the UI Component Workbench?(Choose two)

  • A. Enhance views to redefine controller methods.
  • B. Create SAP design objects to change field labels.
  • C. Launch the Application Enhancement Tool to create new fields.
  • D. Perform layout changes using the UI Configuration Tool.


Answer : A,D

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?(Choose two)

  • A. Knowledge article routing
  • B. Service-level workflows
  • C. Interactive scripting
  • D. Intent-driven interaction


Answer : C,D

Which of the following are key elements of a service contract within SAP CRM?(Choose three)

  • A. Resource planning
  • B. In-house repairs
  • C. Service level
  • D. Object list
  • E. Billing plan


Answer : C,D,E

Which of the following object types can you define in the CRM Middleware administration console?(Choose three)

  • A. Business objects
  • B. Publications
  • C. Customizing objects
  • D. Subscriptions
  • E. Sites


Answer : B,D,E

You want to be notified when BDoc messages are not executed properly.
What would you configure?

  • A. qRFC monitor
  • B. Error handler
  • C. Middleware broker
  • D. Subscription in admin console


Answer : B

Which of the following are possible sources in access sequences used in partner determination?(Choose two)

  • A. Buying center
  • B. Target groups
  • C. Business partner relationships
  • D. Preceding transactions


Answer : C,D

What do you have to do to execute a marketing campaign?(Choose two)

  • A. Release the action "Execute campaign"
  • B. Set the status to "released".
  • C. Assign a product to your campaign.
  • D. Assign a target group to your campaign.


Answer : B,D

When setting up data transfer of Customizing objects from SAP ERP to SAP CRM, what do you need to consider?

  • A. Filtering is possible. Filter criteria defined in SAP CRM will be automatically synchronized with SAP ERP.
  • B. Filtering is possible. Filter criteria defined in SAP CRM must be manually synchronized with SAP ERP.
  • C. Filtering is possible. Filter criteria defined in SAP ERP will be automatically synchronized with SAP CRM.
  • D. Filtering is not possible. Manual deletion of unwanted data in CRM is required after the data transfer has completed.


Answer : A

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Total 104 questions