Avaya 7750X - Avaya IP Office Contact Center Implementation and Expanded Configuration Exam Exam
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Total 70 questions
Question #11 (Topic: )
Which two Elements are known as Destination Elements? (Choose two.)
A. New Task Element
B. Agent Group Element
C. Queue Full Element
D. Logical Element
E. Last Agent Element
Answer: B,E
Question #12 (Topic: )
What item is required to enable temporary Announcements in the task flow?
A. TaskTag
B. Global Variable
C. Local Variable
D. Call Tag
Answer: D
Question #13 (Topic: )
Which application do you use to change the time of the re-occurring daily backup?
A. IPOCC User Interface
B. Manager
C. PGAdmin
D. Web Admin
Answer: B
Question #14 (Topic: )
If the word help is in the subject of the emails sent from customers, then those emails are
to route to specific agents.
What can you do to make this happen?
to route to specific agents.
What can you do to make this happen?
A. Have an agent assigned to look through all emails, identify the word “help” in the emails, and then forward the emails to the appropriate agents. word “help” in the email subject.
B. Have a task tag element in your email task flow to pick out the word help in the email subject.
C. Have all emails sent to an agent group called “help”.
D. Have all emails go to a topic called “help”.
Answer: B
Question #15 (Topic: )
In the IPOCC installation folder, there is a Task flow examples folder. In this folder there
are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)
are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)
A. Task flow editor
B. Topic information
C. Agent Profiles
D. IVR editor
E. Address Book
Answer: A,D
