Avaya 7750X - Avaya IP Office Contact Center Implementation and Expanded Configuration Exam Exam
Page: 2 / 14
Total 70 questions
Question #6 (Topic: )
If you implement a new IP Office Contact Center (IPOCC) on an existing, where must you
install a license?
install a license?
A. Nowhere
B. In the IP Office and in the IPOCC
C. In the IPOCC
D. In the IP Office
Answer: C
Question #7 (Topic: )
What is the default port for chat server registration?
A. 8443
B. 5224
C. 5222
D. 5060
Answer: C
Question #8 (Topic: )
What are two ways that supervisors may be given the ability to change the skill levels of the
agents and topic? (Choose two.)
agents and topic? (Choose two.)
A. Create different profiles, so they can change the agentgroups as and when required.
B. Give them access to the configuration of topics and agents.
C. Allow them the privilege to change skills.
D. Give access to the skills overview screen.
Answer: C,D
Question #9 (Topic: )
With respect to IP Office Contact Center Release 9.1.6 and above, which three parameters
are not contained in the import excel spreadsheet and must be configured in the User
Interface after the import? (Choose three.)
are not contained in the import excel spreadsheet and must be configured in the User
Interface after the import? (Choose three.)
A. Profiles
B. Hold duration time for last agent functionality
C. System holidays
D. Topic block times
E. Custom specific announcements
Answer: B,C,E
Question #10 (Topic: )
When creating task flows, you can create a section of task flow which can be repeatedly
used in other task flows.
What is the title for this type of section of task flow?
used in other task flows.
What is the title for this type of section of task flow?
A. Macro
B. Source
C. Equal
D. Priority
Answer: B
