Avaya 7750X - Avaya IP Office Contact Center Implementation and Expanded Configuration Exam Exam
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Total 70 questions
Question #1 (Topic: )
When a software component stops working, which IPOCC component tries to get it going
again?
again?
A. IP Office
B. Watchdog
C. Chap
D. Kernel
Answer: B
Question #2 (Topic: )
You have created a new real-time screen for the agents, and assigned it to their profile.
However, when they look at it, it does not display information for all groups.
What should you check?
However, when they look at it, it does not display information for all groups.
What should you check?
A. In the Agent tab, check the authorization.
B. In the Profile, check the authorization.
C. In the Agent tab, check the privileges.
D. In the Profile, check the privileges.
Answer: D
Question #3 (Topic: )
The call center supervisor wants to run a Historical and Realtime Report on a selection of
agents from different agent groups.
How can this be achieved?
agents from different agent groups.
How can this be achieved?
A. Create an agent group with the selected agent as members.
B. Create a profile with the selected agents as members.
C. Create a separated report for each agent required.
D. Create a team with the selected agents as members.
Answer: A
Question #4 (Topic: )
In a historical report, where does Avaya recommend that you set the specific dates and
times for the information to be displayed in your report?
times for the information to be displayed in your report?
A. in the shift plan
B. in a graph
C. in a table
D. in the basic data
Answer: C
Question #5 (Topic: )
Which Text-to-Speech engine is supported with IP Office Contact Center?
A. SVOX
B. Nuance
C. Microsoft
D. IVONA
Answer: C
