Avaya 7495X - Avaya Oceana Solution Integration Exam Exam
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Total 66 questions
Question #11 (Topic: Topic 1)
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya
Oceana®?
Oceana®?
A. The customer Controller Snap-in sends the “create new contact request†to OCP Snap-in.
B. The customer Controller Snap-in sends the “create new contact request†to WA Snap-in.
C. The customer Controller Snap-in sends the “create new contact request†to UCA Snap-in.
D. The customer Controller Snap-in sends the “create new contact request†to UCM Snap-in.
Answer: B
Question #12 (Topic: Topic 1)
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
A. Google Cloud
B. AVA
C. DevConnect AP
D. Microsoft Azure
E. Digital Ocean
Answer: BC
Question #13 (Topic: Topic 1)
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
A. Deploy a WebServer.
B. Create Chat Provider.
C. Login to Agent Workspaces.
D. Initiate a Webchat session.
E. Deploy ED Chat Flow.
Answer: AB
Question #14 (Topic: Topic 1)
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose
three.)
three.)
A. Route to
B. Barge-in
C. Coach
D. Transfer
E. Observe
Answer: BDE
Question #15 (Topic: Topic 1)
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
A. Avaya Co-Browse
B. Secondary Omnichannel Datastore
C. Rackspace instance
D. Avaya Chat Servers APS
E. An additional license from Avaya
Answer: BDE
