Avaya 7495X - Avaya Oceana Solution Integration Exam Exam
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Total 66 questions
Question #6 (Topic: Topic 1)
Refer to the exhibit.
[Avaya-7495X-1.0/xmlfile-5_1.png]
A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)
[Avaya-7495X-1.0/xmlfile-5_1.png]
A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)
A. The Breeze ™ clusters on DC2 must be set to “Accept new Service†mode through System Manager.
B. The Breeze ™ clusters on DC2 must be set to “Accept new Service†set as “Active†using the cluster attributes within System Manager.
C. The Breeze ™ clusters on DC1 must be set as “Standby†using the cluster attributes within System Manager.
D. The Breeze ™ clusters on DC2 set as “Standby†using the cluster attributes within System Manager.
E. The Breeze ™ clusters on DC2 must be set to “Deny new Service†mode through System Manager.
Answer: CE
Question #7 (Topic: Topic 1)
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
A. Cluster Profile
B. Cluster group
C. Cluster IP
D. Cluster Fully Qualified Domain Name
Answer: C
Question #8 (Topic: Topic 1)
Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
B. Customer History Information is provided by Omnichannel Datastore.
C. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
D. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
E. Voice Interactions information is stored in Omnichannel Datastore.
Answer: AB
Question #9 (Topic: Topic 1)
Which three statements about Webchat Transfer to Service are true? (Choose three.)
A. WebChat transfer is completed without any indication on customer web session.
B. The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
C. The Agent waits on the line until the customer connects to the new agent.
D. The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
E. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.
Answer: ABD
Question #10 (Topic: Topic 1)
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the
customer.
Which component holds multimedia customer history information?
customer.
Which component holds multimedia customer history information?
A. Omnichannel Datastore
B. Avaya Aura® Session Manager
C. External Data Mart
D. Avaya Control Manager
Answer: A
