Avaya Oceana Solution Integration Exam v1.0 (7495X)

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Total 66 questions

After adding the Oceana® UCA and CM to the same location in the Control manager, which two configurations are required for this newly added location?
(Choose two.)

  • A. Assign a location to Web Server.
  • B. Assign a location to Application Server.
  • C. Assign a location to Provisioning Server.
  • D. Assign a location to Monitor Server.
  • E. Assign a location to Database Server.

Answer : BC

Which two Engagement Designer (ED) configuration settings are required in Avaya Oceana® 3.5 after deploying the workflow for Voice/Elite? (Choose two.)

  • A. Configure attributes under provisioning cluster for the deployed voice workflow
  • B. Configure Routing Rule for Self-Service
  • C. Configure Rule Group for Voice assisted and Self-Service flows
  • D. Configure attributes for Voice-assisted and Self-Service flows from ED Admin Console
  • E. Configure attributes for Voice-assisted and Self-Service from ED Admin Design

Answer : AB

On which component in Avaya Oceana® 3.5 is the Omnichannel Administration utility hosted?

  • A. OC Database server
  • B. Avaya Control Manager
  • C. Avaya Aura® System Manager
  • D. Avaya Communication Manager

Answer : A


Avaya Oceana® routed calls require two Communication Manager (CM) variables:
-> Routing Vector requires a variable used to collect Agent ID.
-> Avaya Oceana® solution vectors require a Persistent variable.
Which two purposes do these variables serve in CM? (Choose two.)

  • A. To hold Agent ID from Adjunct Route response message
  • B. To distinguish between RONA and Adjunct Routed Elite Anchored calls
  • C. To hold the customer ANI to perform Adjunct Route
  • D. To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls
  • E. To hold UUID information to be shared with Avaya Oceana®

Answer : AD


Which two components are required for an Avaya Oceana® Contact Center Administration for multimedia only deployment? (Choose two.)

  • A. Avaya Aura® Session Manager (SM)
  • B. Avaya Aura® Application Enablement Services (AES)
  • C. Avaya Aura® Communication Manager (CM)
  • D. Avaya Control Manager (ACM)
  • E. Avaya Aura® System Manager (SMGR)

Answer : CD

Avaya Oceana® is the next generation of customer engagement platform that is designed using which platform?

  • A. Avaya Breezeâ„¢
  • B. Avaya Control Manager
  • C. Avaya Aura® Session Manager
  • D. Avaya SDK

Answer : A


Which Cluster is required for configuration of attributes at a central location and distributing them to all the components inside the solution?

  • A. Cluster 4 "" Co-Browse Cluster
  • B. Cluster 5 "" Provisioning Cluster
  • C. Cluster 2 "" UAC Cluster
  • D. Cluster 1 "" Common Component Cluster

Answer : C

OCEANA_LARGE is a value that is applicable for the Avaya Oceana® solution deployment that supports up to how many maximum active agents?

  • A. 1000
  • B. 2500
  • C. 3000
  • D. 4500

Answer : A


Which statement about the Avaya Oceana® base License is true?

  • A. Every breeze Cluster requires One Avaya Oceana® base License.
  • B. One Avaya Oceana® base License is required per system.
  • C. Avaya Oceana® works for a 30-days grace period without a Base License.
  • D. Email and webchat channels do not require Avaya Oceana® base license.

Answer : C

Which two items are required in Avaya Aura® for a Green Field implementation of an Avaya Oceana® solution? (Choose two.)

  • A. Avaya Aura® Application Enablement Services with Advanced TSAPI license
  • B. Front-End third party IVR or Avaya Aura® Experience Portal
  • C. Communication Manager with license for Elite Call center
  • D. Avaya Call Management System
  • E. Avaya Contact Recorder

Answer : AC

What is the maximum number of concurrent active Voice Agents supported by an Avaya Oceana® solution?

  • A. 3500
  • B. 2000
  • C. 4500
  • D. 4300

Answer : A

Which statement describes the function of the Work Assignment Snap-in?

  • A. It is an agent selection component based on attribute matching across all channels.
  • B. It is an engine for tracking and maintaining the end-to-end context of omnichannel interactions.
  • C. It is an enterprise workflow model to orchestrate the omnichannel interaction flow.
  • D. It is a normalized model for all resources and interactions that provides states for resources and interactions.

Answer : A

During the implementation of an Avaya Oceana® solution, what are three signs of successful integration between Avaya Oceana® and Avaya AES? (Choose three.)

  • A. AES Status and Control shows TSAPI Services is online and Unknown.
  • B. AES Status and Control shows the switch connection is online and talking.
  • C. AES Status and Control shows DMCC Service Sessions are established.
  • D. AES Status and Control shows TSAPI Service is online and talking.
  • E. AES Status and Control shows CVLAN Service Sessions are established.

Answer : ACD

Which statement describes the "Coverage to messaging" feature supported in Avaya Oceana® 3.5?

  • A. It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.
  • B. Customers have the option to leave a voice message when a Required Resource does not answer.
  • C. It is a workflow option to route to the agent"™s voice mailbox to leave a voice message.
  • D. It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.

Answer : A


Which component is responsible for integrating Oceana® Workspaces with Oceana® Core components?

  • A. Unified Collaboration Administration
  • B. Call Server Connector (CSC)
  • C. Unified Agent Controller (UAC)
  • D. Unified Collaboration Model (UCM)

Answer : A

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Total 66 questions