Avaya 7492X - Avaya Aura Call Center Elite Support Exam
Page: 3 / 11
Total 52 questions
Question #11 (Topic: Topic 1)
To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to
select, which two administration forms need to be administered? (Choose two.)
select, which two administration forms need to be administered? (Choose two.)
A. On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
B. On the VDN form, verify BSR Tie Strategy field.
C. On the Hunt Group form verify BSR settings.
D. Verify Suppression Timer is set correctly in the BSR application plan.
Answer: AB
Question #12 (Topic: Topic 1)
What are two call vectoring command failures for “adjunct routing� (Choose two.)
A. The VDN’s COR does not permit routing to the adjuncts supplied destination.
B. The specified agent is not logged into the specified split for a direct agent call.
C. The VDN’s COS-group does not have Console Permission set to y.
D. The CTI link can be any identifier.
Answer: AB
Question #13 (Topic: Topic 1)
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is
answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
A. Network Call Redirection
B. Look-ahead Interflow
C. Virtual Outflow
D. Enhanced Look-ahead Interflow
Answer: BD
Question #14 (Topic: Topic 1)
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
A. UUI Treatment
B. Supplementary Service Protocol
C. BSR Available Agent Strategy
D. BSR Application
Answer: AC
Question #15 (Topic: Topic 1)
While configuring a vector using the Best Services Routing (BSR) feature, the installer was not able to use the consider location command.
What is causing this problem?
What is causing this problem?
A. Expert Agent Selection (EAS) was not enabled on the Feature-Related System Parameters form.
B. The location number is not defined in the BSR application form.
C. The ASAI routing is not enabled.
D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
Answer: A
