Cisco 600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED) Exam
Page: 3 / 14
Total 70 questions
Question #11 (Topic: )
Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?
A. Side A OPC
B. Side A MDS
C. Side B OPC
D. Side B MDS
E. OPC with disabled clock
F. MDS with the disabled clock
Answer: F
Question #12 (Topic: )
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary
and secondary servers accept when HTTPS protocol is used to access the administration
console or agent desktop? (Choose two.)
and secondary servers accept when HTTPS protocol is used to access the administration
console or agent desktop? (Choose two.)
A. digital certificate
B. certificate authority certificate
C. domain validation certificate
D. self-signed certificate
E. root certificate
Answer: B,D
Question #13 (Topic: )
Which two options are themaximum number of concurrent reports supported with the
Packaged CCE Data Server Release 10.5? (Choose two.)
Packaged CCE Data Server Release 10.5? (Choose two.)
A. 100 concurrent Real-time reports
B. 400 concurrent Real-time reports
C. 800 concurrent Real-time reports
D. 50 concurrent Historical reports
E. 100 concurrent Historical reports
F. 200 concurrent Historical reports
Answer: B,F
Question #14 (Topic: )
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which
twocampaign modes require a dialer port to place a call? (Choose two.)
twocampaign modes require a dialer port to place a call? (Choose two.)
A. Direct Preview dialing mode
B. Progressive dialing mode
C. Predictive dialing mode
D. Transfer to IVR dialing mode
E. Courtesy Callback Dialing mode
Answer: B,C
Question #15 (Topic: )
Erlang calculations are used to size contact center resources. Which two resources are
sized by using Erlang-B? (Choose two.)
sized by using Erlang-B? (Choose two.)
A. agents
B. IVR ports
C. PSTN gateway trunks
D. reporting ports
Answer: B,C
