Cisco 600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED) Exam
Page: 2 / 14
Total 70 questions
Question #6 (Topic: )
Which option describes the recommended way to configure redundant Cisco Unified
Communications Manager subscribers for Cisco IP phone registration in a single cluster for
the Cisco Unified Contact Center Enterprise solution?
Communications Manager subscribers for Cisco IP phone registration in a single cluster for
the Cisco Unified Contact Center Enterprise solution?
A. Add a redundant device pool to the Cisco Unified CallManager Group configuration.
B. Add a second TFTP server to the cluster.
C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
D. Use an SRST reference in the device pool.
Answer: C
Question #7 (Topic: )
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE
and Cisco Unified Customer Voice Portal are used? (Choose three.)
and Cisco Unified Customer Voice Portal are used? (Choose three.)
A. Silent Monitor inbound voice calls
B. secure communication using flow around mode
C. NAT for address hiding
D. normalize SIP messages using SIP profiles
E. record calls by forking the media using build-in-bridge
F. demarcation point between networks
Answer: C,D,F
Question #8 (Topic: )
Under which circumstances can the visible and private networks be converged in the Cisco
Unified Contact Center Enterprise system?
Unified Contact Center Enterprise system?
A. when QoS is enabled on both networks
B. in cases in which there is gigabit bandwidth between sites
C. under no circumstances
D. when the Cisco Catalyst switch has dual power supplies
Answer: C
Question #9 (Topic: )
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified
Communications Manager feature can be used to disable ringback during transfer to agent
for a scenario that involves SIP trunks?
Communications Manager feature can be used to disable ringback during transfer to agent
for a scenario that involves SIP trunks?
A. replaces header script
B. normalization script
C. association script
D. transformation script
Answer: B
Question #10 (Topic: )
To maintain end-to-end reporting context, when an agent transfers a call to another ICM
Skill Group, to which Cisco Unified Communications Manager configuration object should
the call be transferred?
Skill Group, to which Cisco Unified Communications Manager configuration object should
the call be transferred?
A. route pattern
B. agent IP phone
C. CTI route point
D. translation pattern
E. translation route
Answer: C
