Designing Cisco Unified Contact Center Enterprise (UCCED) v3.0 (600-455)

Page:    1 / 5   
Total 73 questions

In the Cisco Unified Contact Center Enterprise Outbound Option with SIPDialer, which two
Dialing Modesapply to Transfer to IVR based campaigns? (Choose two.)

  • A. Preview dialing mode
  • B. Direct Preview dialing mode
  • C. Progressive dialing mode
  • D. Predictive dialing mode
  • E. Callback mode


Answer : C,D

Which three features does the SIP Proxy software provide when Cisco Unified Contact
Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

  • A. centralized dial plan
  • B. load balancer for HTTP and SIP
  • C. integration with Cisco ISR using SM-SRE
  • D. N+1 or N.N redundancy
  • E. box-to-box redundancy
  • F. demarcation point between networks


Answer : A,C,D

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

  • A. pending contacts, callbacks, retries
  • B. callbacks, retries, pending contacts
  • C. retries, callbacks, pending contacts
  • D. pending contacts, pending callbacks, pending retries


Answer : B

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

  • A. Cisco Unified CVP Call Studio
  • B. Cisco Unified CVP VXML Server
  • C. Cisco Unified CVP reporting server
  • D. load balancer
  • E. ingress voice gateway
  • F. egress voice gateway
  • G. VRU peripheral gateway


Answer : A,B,E

Which statement aboutusing agent targeting rules in Cisco Unified Contact Center
Enterprise is true?

  • A. Agent device targets must be created for each phone that is used by an agent.
  • B. Agent labels must be created for each routing client that can route calls to an agent.
  • C. Agent extensions can be defined as a range, without having to build each device target.
  • D. Agent targeting rules are not allowed with translation routes.


Answer : C

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

  • A. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.
  • B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.
  • C. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.
  • D. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.
  • E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
  • F. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.


Answer : A,C,F

Which option describes when a call type is assigned to a call in the Cisco Unified Contact
Center Enterprise system?

  • A. when the call is routed to an agent
  • B. when the call is first post-routed from Cisco Unified Customer Voice Portal
  • C. when the call terminates and data is written to the Cisco TCD table
  • D. when a call-routing script hits the first Queue to Skill Group node


Answer : B

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

  • A. Agent Notification
  • B. Browser Pop
  • C. Timer Action
  • D. HTTP Request
  • E. Run Macro


Answer : B,E

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

  • A. You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
  • B. You can connect to two or more Layer 2 upstream switches.
  • C. You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
  • D. Cisco UCS C-Series Server does not support Layer 2 upstream switches.


Answer : B

Which option describes the impact of using a Requalify Call node in a routing script for the
Cisco Unified Contact Center Enterprise system?

  • A. The call type is changed and continues the current script execution.
  • B. The call is reset to the new call type, like a new call with all counters reset to zero.
  • C. There is no impact, and the call type is used only for the initial script selection process.
  • D. The call is reclassified and the system executes a new routing associated with that call type.


Answer : D

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

  • A. AES
  • B. SHA
  • C. MD5
  • D. TLS


Answer : C

Which three system responses are valid if the Cisco Unified Contact Center Enterprise
(centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

  • A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
  • B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
  • C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
  • D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
  • E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.


Answer : A,C,D

The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the
Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

  • A. Finesse desktop application
  • B. Finesse REST API
  • C. Finesse VXML applications
  • D. Finesse HTTP server
  • E. Finesse administration application
  • F. Finesse CTI Object application


Answer : A,B,E

Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

  • A. path diversity
  • B. Layer 3 quality of service prioritization and queuing
  • C. max of 1500 ms round trip time latency tolerance
  • D. variable layer subnet masking


Answer : A,B

Which three statements about the high availability of Cisco Unified Intelligent Contact
Management central controller are valid? (Choose three.)

  • A.
  • B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
  • C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side
  • D. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  • E. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  • F. If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
  • G. If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.


Answer : A,E,F

Page:    1 / 5   
Total 73 questions