Cisco 500-445 - Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Exam
Page: 3 / 12
Total 58 questions
Question #11 (Topic: Exam A)
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
A. CCE scripting for chat and email needs to be configured before configuring ECE SSO.
B. SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
C. SSO is enabled by default; no configuration is necessary.
D. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
E. ECE should be integrated with PCCE and the SPOG.
F. SSO for CCE needs to be configured before agent SSO for ECE will work.
Answer: DEF
Question #12 (Topic: Exam A)
What are two considerations when installing Web Servers? (Choose two.)
A. The web server can be installed outside the firewall.
B. Web server components should be installed on a separate VM.
C. Web server components should always be installed along with the application server.
D. Web server is not mandatory and is optional.
E. The web server cannot be separated from its corresponding application servers across a firewall.
Answer: AB
Question #13 (Topic: Exam A)
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
A. 80 milliseconds
B. 120 milliseconds
C. 240 milliseconds
D. 300 milliseconds
Answer: D
Question #14 (Topic: Exam A)
Which feature is unable to be deleted or made inactive?
A. Enterprise Chat and Email
B. Unified CCE
C. Exception Queue
D. Supervisory Queues
Answer: C
Question #15 (Topic: Exam A)
What are two required configurations when setting up user accounts and permissions? (Choose two.)
A. The ECE web server can be installed in DMZ and must use the same domain account.
B. All the servers except the ECE web server must use the domain account to install the software.
C. All the servers must use the same domain account to install the software.
D. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
E. The ECE web server can be installed in DMZ and can have a different domain account.
Answer: BE
