Cisco 500-445 - Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Exam
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Total 58 questions
Question #1 (Topic: Exam A)
When does the workflow assignment service publish a message to the application server?
A. when the agent logs out
B. when a new email is assigned to a user
C. when a new task is created
D. when the agent login in
Answer: B
Question #2 (Topic: Exam A)
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
A. customer voice portal
B. social miner
C. ICM router, logger, admin workstation
D. call manager
E. CTI server
Answer: CE
Question #3 (Topic: Exam A)
Which User objects in Enterprise Chat and Email are mapped in UCCE?
A. Agent, Supervisor
B. Agent
C. Supervisor, Administrator
D. Agent, Supervisor, Administrator
Answer: A
Question #4 (Topic: Exam A)
What is the messaging server component for 400 agent deployments?
A. collocated with other components and with services server
B. always installed on a dedicated VM
C. collocated only with services server
D. collocated with other components
Answer: D
Question #5 (Topic: Exam A)
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
A. 60 minutes
B. 120 minutes
C. 240 minutes
D. 24 hours
Answer: A
