Cisco 500-442 - Administering Cisco Contact Center Enterprise Exam
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Total 60 questions
Question #11 (Topic: Exam A)
How are additional ICM Tools added?
A. Admin Server node will add the additional tools provided in the Administration Tools folder.
B. The Logger Server node will add the additional tools provided in the Administration Tools folder.
C. Script Editor is available in the PG and ICM Router server.
D. PG Server node will add the additional tools provided in the Administration Tools folder.
Answer: D
Question #12 (Topic: Exam A)
How can the Extension Mobility feature be described?
A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
Answer: A
Question #13 (Topic: Exam A)
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
A. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
B. CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.
C. CVP delivers a Route Request to the ICM Central Controller.
D. ICM responds to the Route Request by running a Routing Script.
Answer: A
Question #14 (Topic: Exam A)
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
A. Workflow
B. Config Manager Tools
C. Call Trace
D. ReasonCode
E. Script Editor
Answer: AB
Question #15 (Topic: Exam A)
Which tool can be used to verify the configuration of Basic Call settings?
A. Call Tracer
B. Deleted Objects tool
C. ICM Script Editor
D. Router Log Viewer
Answer: A
