Cisco 500-442 - Administering Cisco Contact Center Enterprise Exam

Page:    1 / 12   
Total 60 questions

What are two possible Outbound Dialing Modes? (Choose two.)

  • A. Accept Mode
  • B. Preview Mode
  • C. Progression Mode
  • D. Predictive Mode
  • E. Direct Predictive Mode


Answer : BD

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

  • A. the file format is mp3
  • B. G729
  • C. G711 mu-law or a-law
  • D. the file format is wav
  • E. the max file size is 40 MB


Answer : BC

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

  • A. Historical Report
  • B. Call Routing Reports
  • C. Administration Audit Report
  • D. TCP/IP disconnect reports
  • E. Real-time Report


Answer : AE

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

  • A. obtains data from the base solution's database, known as Data Sources
  • B. automates Text to Voice Bot Configurations
  • C. allows agents to re-skill to a different skill group or team
  • D. allows different groups of use is to configure APIs based on their roles
  • E. customizes the visual presentation of the reports


Answer : AE

Where should the RONA setting be positioned the highest?

  • A. on the phone in CUCM
  • B. on CVP OPS console
  • C. on the script in UCCE
  • D. on the desk setting on UCCE


Answer : D

Page:    1 / 12   
Total 60 questions