Cisco 500-442 - Administering Cisco Contact Center Enterprise Exam
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Total 60 questions
Question #1 (Topic: Exam A)
What are two possible Outbound Dialing Modes? (Choose two.)
A. Accept Mode
B. Preview Mode
C. Progression Mode
D. Predictive Mode
E. Direct Predictive Mode
Answer: BD
Question #2 (Topic: Exam A)
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
A. the file format is mp3
B. G729
C. G711 mu-law or a-law
D. the file format is wav
E. the max file size is 40 MB
Answer: BC
Question #3 (Topic: Exam A)
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
A. Historical Report
B. Call Routing Reports
C. Administration Audit Report
D. TCP/IP disconnect reports
E. Real-time Report
Answer: AE
Question #4 (Topic: Exam A)
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
A. obtains data from the base solution's database, known as Data Sources
B. automates Text to Voice Bot Configurations
C. allows agents to re-skill to a different skill group or team
D. allows different groups of use is to configure APIs based on their roles
E. customizes the visual presentation of the reports
Answer: AE
Question #5 (Topic: Exam A)
Where should the RONA setting be positioned the highest?
A. on the phone in CUCM
B. on CVP OPS console
C. on the script in UCCE
D. on the desk setting on UCCE
Answer: D
