Cisco 500-442 - Administering Cisco Contact Center Enterprise Exam
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Total 60 questions
Question #6 (Topic: Exam A)
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
A. Cisco Customer Voice Portal Reporting Server
B. Cisco Unified Communication Manager Server
C. Cisco Virtual Voice Browser
D. Cisco Data Browser
E. Cisco Administration Server And Historical Data Server
Answer: BE
Question #7 (Topic: Exam A)
How many teams can an Agent be a part of?
A. 1
B. 2
C. 3
D. unlimited
Answer: A
Question #8 (Topic: Exam A)
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. caller defines the reason for the call from several menu options
E. heartbeat mechanism between Contact Center components
Answer: AD
Question #9 (Topic: Exam A)
Which two steps are required to configure RONA for CCE? (Choose two.)
A. Auto-answer
B. Skill target configuration
C. Survivability
D. Scripting logic
E. CCE Web Admin
Answer: BD
Question #10 (Topic: Exam A)
What is the function of the CVP Subdialog Return element in a VXML application?
A. populate variables sent back to Virtualized Voice Browser
B. populate variables sent back to VXML Server
C. populate variables sent back to VXML Gateway
D. populate variables sent back to CCE
Answer: A
