Cisco 500-440 - Designing Cisco Unified Contact Center Enterprise (UCCED) Exam
Page: 3 / 19
Total 93 questions
Question #11 (Topic: Topic 1)
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
A. An additional voice gateway is required for Silent Monitoring.
B. They extend and connect.
C. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
D. They are limited only to PSTN phones and mobile phone; IP phones are not supported.
E. They are required for video endpoints.
Answer: AC
Question #12 (Topic: Topic 1)
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose
two.)
two.)
A. Preview dialing mode
B. Direct Preview dialing mode
C. Progressive dialing mode
D. Predictive dialing mode
E. Callback mode
Answer: CD
Question #13 (Topic: Topic 1)
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to
send them to Dialer for dialing?
send them to Dialer for dialing?
A. pending contacts, callbacks, retries
B. callbacks, retries, pending contacts
C. retries, callbacks, pending contacts
D. pending contacts, pending callbacks, pending retries
Answer: B
Question #14 (Topic: Topic 1)
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to
access the administration console or agent desktop? (Choose two.)
access the administration console or agent desktop? (Choose two.)
A. digital certificate
B. certificate authority certificate
C. domain validation certificate
D. self-signed certificate
E. root certificate
Answer: BD
Question #15 (Topic: Topic 1)
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
A. AES
B. SHA
C. MD5
D. TLS
Answer: C
