Cisco 500-440 - Designing Cisco Unified Contact Center Enterprise (UCCED) Exam
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Total 93 questions
Question #6 (Topic: Topic 1)
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. basic call control (answer, hold, retrieve, end, and make call)
B. advanced call control (consultation, transfer after consult, conference after consult)
C. agent historical reports
D. ready and login reason codes
E. phonebooks and workflows
F. desktop for third-party ACD
Answer: ABE
Question #7 (Topic: Topic 1)
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types
of messaging. Which three options are those messages? (Choose three.)
of messaging. Which three options are those messages? (Choose three.)
A. SIP call control messages
B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
C. service control
D. device and call monitoring
E. subscription control
F. device and call control
Answer: BDF
Question #8 (Topic: Topic 1)
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)
A. Cisco Unified CVP Call Studio
B. Cisco Unified CVP VXML Server
C. Cisco Unified CVP reporting server
D. load balancer
E. ingress voice gateway
F. egress voice gateway
G. VRU peripheral gateway
Answer: ABE
Question #9 (Topic: Topic 1)
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
A. configuration requests
B. skill group data
C. routing and DMP control traffic
D. Real-Time Monitoring
Answer: C
Question #10 (Topic: Topic 1)
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
A. Boolean or proficiency
B. string or integer
C. Boolean or integer
D. proficiency or array
Answer: A
