Designing Cisco Unified Contact Center Enterprise (UCCED) v1.0 (500-440)

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Total 102 questions

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is.
The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

  • A. 300 RTP streams
  • B. 150 RTP streams
  • C. 110 RTP streams
  • D. 120 RTP streams


Answer : C

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral
Gateway and the call router? (Choose four.)

  • A. busy hour call attempts
  • B. number of skill groups per agent
  • C. number of agents
  • D. number of call types
  • E. percent of traffic with Courtesy Callback
  • F. number of call and ECC variables
  • G. number of concurrent real-time reports
  • H. percent of traffic requires Agent Greeting
  • I. percent of traffic requires Whisper Announcements


Answer : ABCF

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

  • A. VMware vMotion
  • B. VMware distributed vSwitch
  • C. VMware consolidated backup
  • D. VMware snapshots
  • E. vDisk thick provisioning


Answer : E

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

  • A. UCS B/C series NIC teaming is supported.
  • B. 10/100 NIC speeds are supported.
  • C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
  • D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.


Answer : AC

In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

  • A. Vlance network adapter type
  • B. Flexible VM network adapter type
  • C. E1000 network adapter type
  • D. VMXNET network adapter type
  • E. VMXNET3 network adapter type


Answer : C


Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

  • A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.
  • B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.
  • C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
  • D. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.


Answer : B

You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated
WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

  • A. You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
  • B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
  • C. You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
  • D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
  • E. You enable QoS only for United CCE on third-party spec-based, VMware-based environment.


Answer : BD

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

  • A. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
  • B. Disable the Fabric Failover option.
  • C. Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments.
  • D. Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
  • E. Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.


Answer : B

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

  • A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
  • B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
  • C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
  • D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).


Answer : B

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

  • A. You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
  • B. You can connect to two or more Layer 2 upstream switches.
  • C. You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
  • D. Cisco UCS C-Series Server does not support Layer 2 upstream switches.


Answer : B

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose two.)

  • A. agent to agent transfer
  • B. Cisco Extension Mobility for agents
  • C. call queuing
  • D. CTI data on Cisco Agent Desktop screen pop


Answer : AB

In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

  • A. An active-standby scheme
  • B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)
  • C. Either Mode (active-active or active-standby) with Nexus 1000v
  • D. An active-active non-failover ride scheme


Answer : B

Which are the three minimum components required in a Cisco Unified CVP VXML "standalone" deployment model? (Choose three.)

  • A. Cisco Unified CVP reporting server
  • B. Cisco Unified CVP Call Studio
  • C. Cisco Unified CVP VXML Server
  • D. VXML virtual voice browser
  • E. VRU peripheral gateway
  • F. egress voice gateway


Answer : BCF

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using
Comprehensive mode?

  • A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  • B. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
  • C. SIP Trunk, ICM: CVP Type 7 VRU and Network VRU labels, VXML Gateway
  • D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway


Answer : D

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

  • A. load balancing outbound calls
  • B. secure communication using flow around mode
  • C. normalize SIP messages using SIP profiles
  • D. Silent Monitor inbound voice calls
  • E. record calls by forking the media


Answer : AC

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Total 102 questions