Cisco 500-051 - Unified Communications Contact Center Express Implementation UCCX Exam
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Total 50 questions
Question #11 (Topic: )
A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional
items must the customer purchase to be able to run a 30-port outbound IVR campaign?
(Choose two.)
items must the customer purchase to be able to run a 30-port outbound IVR campaign?
(Choose two.)
A. 30 outbound IVR ports
B. 15 agent seats
C. gateway
D. router
Answer: A,C
Question #12 (Topic: )
Which two resource selection criteria are available for a chat Contact Service Queue?
(Choose two.)
(Choose two.)
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
Answer: A,D
Question #13 (Topic: )
In a high availability over WAN deployment, which option cannot be across the WAN from
the active Cisco Unified CCX site?
the active Cisco Unified CCX site?
A. ASR or TTS servers
B. wallboard server
C. SMTP server
D. enterprise database
Answer: A
Question #14 (Topic: )
Which three options cannot be validated using the Cisco Unified Communications Sizing
Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
A. number of silent-monitoring and remote-monitoring sessions
B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
C. number of historical reporting sessions
D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
E. number of ASR and TTS ports
F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
Answer: B,D,F
Question #15 (Topic: )
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco
Social-Miner can be deployed in which location?
Social-Miner can be deployed in which location?
A. Internet
B. demilitarized zone
C. corporate network
D. wherever the Cisco Unified UCCX server is deployed
Answer: B
