Cisco 500-051 - Unified Communications Contact Center Express Implementation UCCX Exam
Page: 2 / 10
Total 50 questions
Question #6 (Topic: )
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0
when deployed with Cisco Unified Communications Manager?
when deployed with Cisco Unified Communications Manager?
A. 50
B. 150
C. 300
D. 400
Answer: C
Question #7 (Topic: )
What is the maximum number of CTI ports that can be supported by a Cisco Unified
Contact Center Express 8.0 Standard deployment?
Contact Center Express 8.0 Standard deployment?
A. 150
B. 200
C. 300
D. 400
Answer: C
Question #8 (Topic: )
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents
log in as chat agents via an independent browser. How many agents will be able to service
voice calls via Cisco Agent Desktop in this scenario?
log in as chat agents via an independent browser. How many agents will be able to service
voice calls via Cisco Agent Desktop in this scenario?
A. 50
B. 70
C. 120
D. 190
Answer: C
Question #9 (Topic: )
What is the maximum number of agent web chat sessions that is supported on the highest
class server?
class server?
A. 25
B. 50
C. 75
D. 100
Answer: B
Question #10 (Topic: )
What is the minimum package that is required to develop a custom Cisco Unified
Intelligence Center report for a Cisco Unified CCX deployment?
Intelligence Center report for a Cisco Unified CCX deployment?
A. Cisco Unified CCX Premium
B. Cisco Unified CCX Enhanced
C. Cisco Unified Intelligence Center Premium
D. Cisco Unified Intelligence Center Standard
Answer: C
