CompTIA 220-902 - CompTIA A+ Certification Exam Exam
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Total 1280 questions
Question #11 (Topic: Topic 1)
The system administrator is tasked with installing Windows to 100 computers over the
network. The systems administrator needs to remove system-specific identifiers. Which of
the following would the system administrator use to accomplish this?
network. The systems administrator needs to remove system-specific identifiers. Which of
the following would the system administrator use to accomplish this?
A. Windows Deployment Services
B. Remote Installation Services
C. System Preparation Tool
D. Unattended installation
Answer: C
Question #12 (Topic: Topic 1)
A technician is configuring a new Windows computer for a home office. Which of the
following steps should the technician take to secure the workstation? (Select TWO).
following steps should the technician take to secure the workstation? (Select TWO).
A. Rename default accounts
B. Disable Windows Update
C. Configure single sign-on
D. Run gpupdate tool
E. Disable guest account
F. Disable Action Center pop-ups
Answer: A,E
Question #13 (Topic: Topic 1)
A support technician is using virtualization software on a Windows 7 Enterprise PC to test
Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM,
performing tasks in the host operating system becomes considerably slower. Which of the
following options may improve performance in the host operating system? (Select TWO).
Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM,
performing tasks in the host operating system becomes considerably slower. Which of the
following options may improve performance in the host operating system? (Select TWO).
A. Install more physical memory.
B. Increase the size of the virtual hard drive.
C. Install a different hypervisor.
D. Reduce physical memory allocated to the VM.
E. Clear temporary files in the VM.
F. Install additional physical hard drives.
Answer: A,D
Question #14 (Topic: Topic 1)
A customer has made several trouble calls to the help desk and is very irate. The
technician that receives the call has learned that the issue has not yet been resolved. The
technician politely asks the customer to explain the issue, and learns that the problem
needs to be escalated. Which of the following should the technician do once the problem
has been escalated?
technician that receives the call has learned that the issue has not yet been resolved. The
technician politely asks the customer to explain the issue, and learns that the problem
needs to be escalated. Which of the following should the technician do once the problem
has been escalated?
A. Communicate status with customer and ensure successful call transfer
B. Remain on the line until the issue is resolved
C. Inform the customer that the issue cannot be resolved at this level
D. Tell customer that patience will be needed
Answer: A
Question #15 (Topic: Topic 1)
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message
"BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation
DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local
user profiles.
Instructions:
? Launch the simulation to repair the failure
? Type Help in command line to show list of available commands
? When you have completed the simulation, please select the done button.
[CompTIA-220-902-8.0/CompTIA-220-902-8_2.png]
"BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation
DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local
user profiles.
Instructions:
? Launch the simulation to repair the failure
? Type Help in command line to show list of available commands
? When you have completed the simulation, please select the done button.
[CompTIA-220-902-8.0/CompTIA-220-902-8_2.png]
Answer: Please review explanation for detailed answer.
