CompTIA A+ Certification Exam v8.0 (220-902)

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Total 1289 questions

A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs. Which of the following is the BEST way to accomplish this?

  • A. Clone the operating system from an image onto optical media.
  • B. Use the original software media to load the operation system on every PC.
  • C. Set up a central image that the PCs can load from a PXE boot.
  • D. Create an image and copy it from a USB drive using an unattended answer file.


Answer : C

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the Prior Versions tab. According to the theory of troubleshooting, which of the following is the technicians NEXT step?

  • A. Establish a theory of probable cause
  • B. Establish a plan of action and implement the solution
  • C. Document findings, actions and outcomes
  • D. Verify full system functionality and implement preventive measures


Answer : A

Which of the following operating systems can be upgraded directly to Windows 7
Professional by a default installation? (Select TWO).

  • A. Windows 7 Home Premium
  • B. Windows Vista Business
  • C. Windows XP Home
  • D. Windows XP Professional 64-bit
  • E. Windows XP Media Center


Answer : A,B

A technician has upgraded four computers and would like to securely repurpose the hard drives for later use. Which of the following should the technician do to the drives to prepare them for later use?

  • A. chkdsk
  • B. Degauss
  • C. Quick format
  • D. Drive wipe


Answer : D

When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?

  • A. One Drive
  • B. XP Mode
  • C. Power Shell
  • D. Windows Firewall


Answer : C

A user updates the video driver on the computer and it requests a restart after installation.
The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?

  • A. Emergency Repair Disk
  • B. Restore from OEM image
  • C. System Recovery
  • D. Restore from backup


Answer : C

A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?

  • A. Identify the problem
  • B. Document findings, actions and outcome
  • C. Verify full system functionality
  • D. Establish a theory of probable cause
  • E. Test the theory to determine cause


Answer : E

A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customers issue?

  • A. Disconnect power before inspecting the CRT power supply
  • B. CRT monitors should be serviced by qualified personnel
  • C. Have compressed air available to clear out the debris
  • D. Wear safely goggles to protect from the cathodes


Answer : B

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?

  • A. Phishing
  • B. Malware
  • C. Proxy redirect
  • D. Firmware


Answer : B

When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

  • A. CMOS battery.
  • B. video card.
  • C. IDE cable.
  • D. floppy cable.


Answer : B

A technician is called into the office during a thunderstorm. Users are reporting that machines are intermittently powering off. Which of the following will BEST prevent user data loss?

  • A. Auto save
  • B. A surge protector
  • C. An ESD mat
  • D. A UPS


Answer : D

When securing a mobile device, which of the following types of screen locks is the MOST secure?

  • A. Fingerprint lock
  • B. Swipe lock
  • C. Passcode lock
  • D. Face lock


Answer : A

An end user calls the companys IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause?

  • A. A valid certificate suitable for S/MIME is not installed.
  • B. Emails received by the user lack suitable digital signatures.
  • C. SSL/TLS certificates stored on the device are expired.
  • D. The sender did not have the addressee’s public certificate.


Answer : A

A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements?

  • A. GPT
  • B. Logical
  • C. MBR
  • D. Extended


Answer : A

Which of the following command line tools will terminate a non-system process without restarting the computer?

  • A. Shutdown
  • B. Kill
  • C. Erase
  • D. Break


Answer : B

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Total 1289 questions