SDM Certification - PS NSOP v6.0 (SDM-2002001030)

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Total 160 questions

Which two Network Operations processes play key roles in supporting Network
Optimization?

  • A. Configuration Management & Fault Management.
  • B. Performance Management & Fault Management.
  • C. Performance Management & Configuration Management.
  • D. Configuration Management & Technical Support.


Answer : C

Which statement describes BEST the purpose of a Transformation management plan?

  • A. The transformation plan identifies the transformation manager and describes the scope of work.
  • B. Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
  • C. Transformation plan documents handover procedures from transition to operations.
  • D. The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.


Answer : B

What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

  • A. Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
  • B. Set-up a competent organization and ensure people are motivated.
  • C. Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
  • D. Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.


Answer : A

What statement BEST describes the correct solution when developing a new Field
Operations organization?

  • A. Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
  • B. Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
  • C. Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
  • D. Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.


Answer : B

Which one of the following is NOT part of procurement management?

  • A. Procurement planning.
  • B. Solicitation planning.
  • C. Transition planning.
  • D. Source selection.


Answer : C

What are the key functions for an FM Manager

  • A. SLA & OLA handling, reporting,
  • B. OLA & KPI handling, Work Order Management, reporting
  • C. Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
  • D. Performance Monitoring and reporting, OLA Management, Work Order handling


Answer : C

What are the Performance Management responsibility key areas?

  • A. Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
  • B. Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
  • C. Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
  • D. Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.


Answer : C

Explanation:
14Apres - Procurement Management

Which BEST describes those people most suitable for Mentoring and Coaching NSN's
Managers of outsourced service deliveries?

  • A. People that are expert in the Operations Model and it's workings.
  • B. People that have managed outsourced service deliveries for 5 years or more.
  • C. People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
  • D. People who can communicate effectively and convincingly.


Answer : C

How would you ensure the GNOC has 24x7 management support?

  • A. Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
  • B. Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
  • C. Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
  • D. Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.


Answer : B

In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field
Operations Manager", that a logistics delivery will be one week late further delaying the
NSN roll-out which is well behind schedule. They are requesting your support, which is the
BEST recommendation?

  • A. Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
  • B. Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.
  • C. Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
  • D. Tell NI to inform the customer of our options and ask them which they prefer.


Answer : A

Which statement is MOST correct regarding Governmental Security Regulators?

  • A. Security regulators are authorised by local governments to provide guidelines for telecom operators and service providers.
  • B. Security regulators are authorised by local governments to provide services for telecom operators and service providers.
  • C. Security regulators are appointed by the local government specifically for telecommunications related matters.
  • D. Security regulators are national governments and their agencies, including law enforcement agencies, national security agencies and export control authorities, etc.


Answer : D

Explanation:
20Apres - Tech Support

During the middle of the night you have learnt that the only way to get a priority site back on air is to take one of the following actions, all of which should allow the SLA to be met.
Which option BEST meets both NSN and the customers interests?

  • A. Send the 'On Call' engineer to collect & deliver the spare part from another region.
  • B. Arrange for a taxi to deliver the spare from another region.
  • C. Take a part from a site under a lower priority.
  • D. Take a part from a site undergoing site acceptance.


Answer : B

In the Operations Model What are the Function set groups of the performance team?

  • A. Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
  • B. Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
  • C. Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
  • D. Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.


Answer : A

The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations
Manager?

  • A. Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
  • B. Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
  • C. Define Field Operations strategy and directly inform the customer about the changes needed.
  • D. Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.


Answer : D

You are the on call Technical Support Engineer. Fault Management has escalated all of the following TT's to Tech Support
1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

  • A. 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
  • B. 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
  • C. 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
  • D. 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.


Answer : B

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Total 160 questions